Role Introduction

Reports to: Head of GBS Process & Digital Excellence

As a Strategic Transformation Manager, you are responsible to build strong relationships with senior stakeholders, communicating effectively to align priorities and drive progress. Through collaboration, stakeholder engagement, and cultural awareness, you will help drive consistent ways of working and successful transformation delivery across multiple the Global Business Services (GBS) locations.

Key Responsibilities

Long-term strategy

Partner with senior stakeholders to define a long-term transformation roadmap, aligned with business priorities and corporate goals

Identify and prioritize strategic opportunities across the Global Business Services (GBS); Translate strategic priorities into actionable delivery plans, with clear milestones and success metrics

Benchmark industry trends and best practices to seek continuous improvement, including the adoption of emerging technologies

Strategic Projects

Drive BU engagement on the Global Business Services (GBS) charging model, ensuring transparency, fairness and clear communication

Strengthened Alignment Across Teams (HKG/BOM/CAN)

Align teams on the measure of success, and establish consistent governance, reporting and performance-tracking frameworks across locations

Establish a common set of performance and financial metrics to track progress against targets

Facilitate cross-location collaboration to share best practices, support a consistent Global Business Services (GBS) operating model

Stakeholder Engagement and Change Management

Develop and execute change management plans to drive transformation and stakeholders’ engagement

Monitor change readiness, risks and feedback, adapting plans as needed

Requirements

Bachelor’s degree or higher in any discipline

Minimum 5 years’ relevant work experience

Experience in driving transformation programmes or major projects that involve multiple stakeholders will be a major advantage

Experience in developing and managing KPIs (performance and financial), and managing financial budgets will be a plus

Strong strategic thinking and analytic skills

Knowledge of Lean methodologies, e.g., Lean/Six Sigma

Excellent presentation, facilitation and influencing skills with high standard of written and spoken English. Strong communication skill to all levels in the organisation and agility to work within a team environment

A quick learner with the ability to work independently, self-motivated and attentive to details